Reporting Concerns

Our aim is to make St Michael’s a happy, safe and caring place for our pupils so that they can benefit from the best possible education. All our staff, both teaching and support staff are dedicated to this aim.

If parents do have a concern we would ask you to speak to your child’s tutor in the first instance. Alternatively, please contact their Pupil Manager or come to the weekly drop-in clinic on Tuesday afternoons from 3.30 – 5pm when you may speak to a member of the Leadership Team. If the matter cannot be resolved through these channels you should discuss your concern with the Headteacher.

We do aim to handle any concerns or complaints swiftly and encourage resolution by informal means wherever possible. Please do not hesitate to contact us; difficulties are always best tackled early on.

Please click here to download the Complaints Management Policy - 2019